COMPLAINTS & COMPLIMENTS
You have a right to complain, and if you do we will deal with your complaint in a fair, efficient, objective manner and through a transparent process.
Our complaint handling process complies with the requirements of the Telecommunications Consumer Protections Code C628:2012 (TCP Code) and responsibility for compliance with the process lies with our Managing Director.
HERE'S HOW YOU CAN LET US KNOW
BY PHONE
.Call 1800 248 255 (All services)
Our Opening Hours
.7*24 hours (Monday to Friday)
BY EMAIL
.au.support@iTalkBB.com
IN WRITING
You can forward your correspondence to:
Customer Relations Group
Suite 1 17 Carrington Road
Boxhill
VIC 3128
What We Will Do Next
We will acknowledge a complaint immediately on the phone or within 2 business days of receiving it and provide you a reference number.
Where possible, complaint will resolve upon first contact by our level 1 Customer Service or Technical Support teams .
Our Customer Relations team will take over management of the complaint and resolve your complaint within 15 business days of receiving it, depending on the difficulty of your complaint.
We will keep you updated with the status of your complaint and you may contact us either by phone or by email with your information to request a status update. Please note that iTalkBB is unable to implement any resolution until you have accepted it.
