AND CONDITIONS OF SERVICE
|iTalk Global Communications, Inc.
|This agreement ("Agreement") is between iTalk Global Communications, Inc. ("iTalkBB") and an end user
("you," or "Customer") of iTalk's communications
services and any IP telephone, analog telephone
adapter or any other IP connection device or related
products or services ("Service"). All Services are
governed by the terms and conditions of this Agreement.
ADDITIONAL OR CONFLICTING
TERMS AND CONDITIONS ON ANY DOCUMENT RELATED TO
THE SUBJECT MATTER OF THIS AGREEMENT ARE HEREBY
REPLACED BY THIS AGREEMENT.
The rates and charges for the Service, which may
be found at
are effective as of July 1, 2004 and are subject
to change. For your most current rates and charges,
the most current version of the Agreement, or if
you have questions about your services, please visit
our website at
|Service is offered on a monthly basis
beginning on the date Customer activates service
and continues for the duration of that calendar
month. The Service is automatically renewed unless
Customer provides iTalk notification of intent to
terminate the Service not less than thirty (30)
days prior to effective date of termination as set
forth in Section 7 below.
Services - 911 Dialing
|The safety and security of customers is
of the utmost importance to iTalk. iTalk is
happy to announce that it now offers 911 Emergency
Dialing Services to its customers. However,
iTalk's Emergency Dialing Services are VoIP
based services, and therefore, are subject
to certain limitations and outage factors
that are different from traditional 911 accesses.
It is important that you read, understand
and inform all residents and guests of these
|CUSTOMER ACKNOWLEDGES THAT THE SERVICES
DO NOT SUPPORT TRADITIONAL 911 ACCESS TO EMERGENCY
SERVICES. WHERE AVAILABLE, ITALK SERVICES
DO INCLUDE E911 ACCESS TO EMERGENCY SERVICES,
AND IN GEOGRAPHICAL AREAS WHERE E911 IS NOT
AVAILABLE, ITALK SERVICES INCLUDE EMERGENCY
DIALING. WHERE E911 IS AVAILABLE, A 911 CALL
IS ROUTED DIRECTLY TO 911 DISPATCHERS. WHERE
E911 IS NOT AVAILABLE, 911 CALLS ARE ROUTED
TO GENERAL EMERGENCY TELEPHONE NUMBERS AND
THE CALLER MAY BE REQUIRED TO VERBALLY STATE
HIS OR HER ADDRESS. THE CALL IS THEN ROUTED
TO THE APPROPRIATE EMERGENCY SERVICE DISPATCHER.
ITALK ADVISES CUSTOMER TO MAINTAIN OR ACQUIRE
AN ALTERNATIVE MEANS OF ACCESSING 911 SERVICES.
YOU AGREE TO ADVISE ALL HOUSEHOLD RESIDENTS,
GUESTS AND OTHER PERSONS WHO MAY BE PRESENT
AT THE PHYSICAL LOCATION WHERE YOU UTILIZE
THE SERVICE OF EACH OF THE LIMITATION OF THE
ITALK EMERGENCY DIALING SERVICE AND OF AN
ALTERNATIVE MEANS OF 911 DIALING.
DIALING LIMITATIONS: Customer understands
and acknowledges that the iTalk emergency
dialing feature cannot be used in conjunction
with an iTalk "Virtual Telephone Number".
An iTalk Virtual Telephone Number is assigned
to each customer. The number always includes
an area code of 899. These Virtual Telephone
Numbers are NOT loaded into national emergency
databases and will not function to access
emergency services. All customers must purchase
a Public Switched Telephone Network (PSTN)
traditional telephone number from iTalk in
order to access iTalk Emergency Services.
Customer further acknowledges that iTalk Services
do not function with outdialing services including
home security systems, medical monitoring
equipment, fax machines or satellite television
PHYSICAL LOCATION REQUIRED: For each
PSTN phone number that you use for the Services,
you must provide the physical location where
you will be using the Service. IF YOU FAIL TO PROVIDE A PHYSICAL ADDRESS TO ITALK, YOU WILL NOT BE ABLE TO UTILIZE 911 SERVICES AND YOU AGREE TO WAIVE ANY CLAIM OF LIABILTIY AGAINST ITALK. When you move
the Equipment (Equipment refers to the iTalk
Adapter sent to you by iTalk), you must register
your new physical location with iTalk. All
911 calls are directed to emergency responders
based upon the address you register with iTalk.
If you move the Equipment and do not register
the new physical location, emergency responders
will be dispatched to your previous physical
BROADBAND OUTAGES; CONGESTION; AND SERVICE
INTERRUPTION: iTalk emergency dialing
services will not function in the event of
a power outage or other interruption to your
electricity service until the power supply
is fully restored. Following a power disruption,
you may need to reset your Equipment before
the iTalk Service, including the emergency
dialing service will function properly. Service
outages or suspensions or terminations of
service by your broadband provider or ISP
will prevent the Service, including the iTalk
emergency dialing service from functioning.
Any interruption in your internet access will
prevent you from placing 911 calls during
the interruption. Broadband phone service
is inherently subject to more network congestion
and reduced speed in the routing of 911 calls
than traditional 911 dialing over traditional
public telephone networks. In the event that
your iTalk account is suspended or terminated
for any reason, your iTalk Service, including
iTalk emergency dialing service will not function.
|DISCLAIMER OF LIABILITY AND INDEMNIFICATION: iTalk does not
control how 911 calls are answered or handled
by any local emergency response center. iTalk
disclaims all responsibility for the actions
and conduct of any and all national and local
emergency response centers. iTalk relies entirely
upon third parties to route 911 calls to local
and national emergency response centers. iTalk
disclaims any and all liability or responsibility
in the event such third party data used to
route the call is incorrect or produces an
erroneous result. Neither iTalk nor its office
, directors or employees may be held liable
for any claim, damage or loss and you hereby
waive any and all such claims or causes of
action arising from or related to the Services
unless such claims arose from iTalk's gross
negligence, recklessness or willful misconduct.
You, on your own behalf and on behalf of any
third party, hereby agree to defend, indemnify
and hold harmless iTalk, its officers, directors,
employees and agents from and against any
and all claims, losses, damages, fines, penalties,
costs and expenses (including attorneys' fees)
relating to the absence, failure or outage
of the Service, including the iTalk emergency
dialing service or access to emergency service
|CANCELLATION OR TERMINATION OF SERVICE: If you cancel your iTalk Service or, if iTalk terminates your iTalk Service for any reason, you will no longer have access to 911 Emergency Dialing Services.
AND ALTERNATIVE 911 SERVICE: You hereby
acknowledge your understanding of the limitations
of the iTalk emergency dialing services described
above. In the event that you are not completely
comfortable with the limitations of the Service,
including the iTalk emergency dialing service,
you should immediately take action to acquire
an alternative means to access 911 services
or you should immediately terminate the Services.
| Incompatibility with Other Devices
|You acknowledge that iTalk Service may not be compatible with all non-voice communications equipment, including without limitation, home security systems, TTY, medical monitoring equipment, certain versions of TIVo, satellite television systems, PBX, Centrex, other private telephone networks, or computer modems. You waive any claim against iTalk for interference with or disruption of these services and equipment, as well as any claim that iTalk is responsible for any disruption of your business, if applicable.
While iTalk Service may work with a home alarm system, iTalk does not recommend it. If for any reason you lose broadband connectivity due to a power outage or problem with your Internet provider, iTalk Services will not work and your alarm system will not be able to make an emergency call. For this reason, iTalk recommends you keep a basic landline dedicated to your home alarm system and use iTalk Services for your other calling needs.
|To provide Services, iTalk may provide equipment or IP devices to Customer ("Equipment"). All shipments are F.O.B. iTalk's facilities. You shall be the owner of the Equipment, and bear all risk of loss for theft, casualty, or damage to the Equipment. Customer agrees not to change any serial number or Equipment identifier, or to alter any Equipment without the express written consent of iTalk. iTalk reserves the right to terminate Customer's service should you tamper with the Equipment and you will be responsible for all charges in the then current service period plus Early Termination and Deactivation Fees.
Back Guarantee - Trial Period - Cancellation Policy
|iTalk offers a thirty (30) day trial period ("Trial Period") to new Customers for their first iTalk account. The Trial Period commences on the "Activation Date". The Activation Date is the first to occur of the date that is seven (7) days after the date customer signs up for iTalk Service or the date Customer places the first call on the iTalk Service. If Customer is not satisfied with the Service, Customer may terminate the iTalk Service at any time during the Trial Period and obtain a refund of the monthly service fees or activations charges if applicable. The Trial Period refund does not apply to toll usage (charges for calls to any country or region that is not included in an unlimited calling plans selected by Customer) or any local, state or federal taxes charged to Customer If customer does not send the iTalkBB Phone Adapter to iTalkBB Cancellation Department within 7 days after calling to terminate service, or if iTalkBB does not receive return packages within 15 days after cancellation date a Deactivation Fee at amount of $59.99 will apply.To obtain a Trial Period refund, Customer must: (a) Call iTalk within thirty (30) days of the Activation Date at 1-800-875-8318 and obtain an Equipment return authorization and return address from iTalk's customer care department, and (b) Mail the Equipment to iTalk within seven (7) days after calling to terminate service (parcel must be post marked within the seven (7) day period) in its original condition including, all packing materials with bar codes intact, all parts and accessories, documentation and manuals and all other items originally shipped to Customer. Equipment returned to our local offices will not be processed. If iTalk does not receive the returned Equipment within fifteen (15) days after the termination date, no refunds will be made to Customer, the Deactivation Fee of $59.99 will not be refunded to Customer. Upon receipt of the Equipment by iTalk, the amount of the Trial Period refund will be calculated based on the usage by Customer during the Trial Period as follows: (a) Customers using fewer than 500 minutes during the Trial Period will receive a refund of Activation Fee if applicable; plus the full amount of the Monthly fees previously charged to customer’s credit card. The Shipping and Handling Fee is not refundable, and (b) Customers using 500 or more minutes during the Trial Period will receive a refund of Activation Fee if applicable; the Shipping and Handling fee is not refundable. No monthly fee is refunded to Customers using 500 or more minutes prior to termination. No charges for toll calls are refunded to any customer at any time. Early Termination fees do not apply if Customer terminates service during the Trial Period and all conditions of this Section 4 are satisfied. Early Termination fees do not apply if Customer terminates a non contract plan at any time and all conditions of this Section 4 are satisfied.
|iTalk Reasonable Residential Use Policy.
iTalk has developed the following Reasonable Residential Use Policy to describe permissible uses of its service, and to prevent exploitation, fraud, and abuse of its unlimited calling plans and features. This policy is applicable to all iTalk residential services.
Reasonable Residential Use.
Unless Customer purchases iTalk Small Business Plan, Customer acknowledges that he or she has purchased residential services and features under one of iTalk's plan offerings ("Plan") for Customer's personal, residential, non-business and non-professional use. Customer agrees that iTalk’s residential service is intended for use by Customer and his or her immediate family. If your Plan allows you to extend the service or feature(s) to one or more mobile, land or VoIP numbers, such use is also considered to be use under the Plan and subject to iTalk’s Reasonable Residential Use Policy.
Each of the following is considered to be outside normal residential use:
• use by or for others who are not members of Customer’s immediate family residing
in Customer’s home
• business use of any type, including home office businesses
• operating a customer care, support or call center
• resale to others
• auto-dialing or fax/voice blasts
• all other non residential uses
Monthly usage which is 30% higher than the average usage by iTalk residential customers is considered unusual and excessive usage and is subject to evaluation by iTalk. In addition, usage involving specific numbers called, average call durations, forwarding and transferring, conferencing and unusually short duration calling may, constitute impermissible use(s) of iTalk Plan services.
Based on these factors, iTalk may determine that abnormal, unreasonable or impermissible usage is occurring, and may take appropriate steps described below to enforce this Reasonable Residential Use Policy.
For Lawful and Appropriate Purposes Only.
You may not use our service or devices in any way that is illegal, fraudulent, improper or inappropriate. You may not use any automated means to manipulate our service or use our service to violate any law, rule, regulation or any third party's intellectual property or personal rights. This section and iTalk’s enforcement provisions shall apply to all iTalk Plans, including, without limitation, the iTalk Small Business Plan.
iTalk’s Enforcement of its Policies. iTalk reserves the right to review and evaluate all customer accounts and to take action if an account is outside of its Reasonable Residential Use Policy or involves impermissible, detrimental or unlawful use. iTalk may assess abnormal usage based on comparisons to the usage patterns and levels of our other customers. If any customer’s use is determined by iTalk, in its sole discretion, to be outside of its Reasonable Residential Use Policy, iTalk reserves the right to transfer the customer’s account to an appropriate business Plan, charge more appropriate rates for actual usage or to suspend or terminate service with or without notice. If any customer’s use is determined to be unlawful, iTalk will immediately suspend or terminate the service with or without notice. iTalk will notify all proper authorities of any illegal use of iTalk’s service and will cooperate with all such authorities regarding investigation and prosecution. iTalk hereby reserves all of its legal rights.
iTalk reserves the right to change its Reasonable Residential Use Policy at any time without notice. Any such changes shall become effective when posted to iTalk’s websites.
Charges and Payment
Payment. Upon purchase, Customer must provide
iTalk a valid credit card number from an accepted
issuer (see iTalk's website for accepted issuers).
Customer authorizes iTalk to charge the credit card
number ("Credit Card") for all charges
arising from Customer's use of the Services. Customer
shall notify iTalk of any change to the Credit Card
information including, without limitation, changes
in account number, expiration date and billing address.
will provide Customer with a monthly on-line invoice
for Services and bill all charges invoiced to Customer's
account to the Credit Card. Charges shall include,
Equipment purchases, monthly service fees, usage
fees, shipping charges, Early Termination Fees,
toll charges, taxes and all other applicable charges.
Monthly service fees are paid in advance of each
month's Service. Toll charges and other applicable
charges are billed at the end of each service month.
Deposits, if applicable, are charged at the time
of purchase and are invoiced whenever the deposit
is reduced by usage to $5.00. iTalk reserves the
right to charge Customer's Credit Card at any time
during a service month if Customer's toll charges
exceed $20.00. Billing for monthly service fees,
deposits and other applicable charges commences
upon purchase of Services, and the first month's
monthly service fees will be prorated to take into
account any partial month of Service. Activation
occurs when Customer's Equipment is registered to
iTalk's systems ("Activation").
Toll Charges. All
calls to or from Equipment using the Services that
originates or terminates in the Public Switched
Telephone Network ("PSTN") is subject
to the then applicable toll charges that are associated
with the service plan Customer has selected. All
calls to destinations outside the United States
to a party that is not an iTalk Customer will be
charged at the then current international rates
published on iTalk's website. The duration of each
call will be calculated in one minute increments.
Telephone Numbers. Any telephone number provided to Customer by iTalk
shall be leased and not sold. Customer may not use
such number with any other devise other than the
Equipment with the express prior written consent
of iTalk. iTalk reserves the right to change, cancel
or move the number in its sole discretion. The availability
of all China DID numbers is subject to and dependent
upon the network facilities and regulatory environment
in China. iTalk cannot guarantee connection to any
China DID from all cities and regions in China.
iTalk further cannot guarantee uninterrupted service
on China DIDs.
Billing Disputes. Customer
must dispute any charges for the Services within
thirty (30) days of receipt of the monthly on-line
invoice. Customer understands and agrees that Customer's
failure to dispute any charges with the thirty (30)
day time period constitutes a waiver of all claims
to any dispute.
Late Payment - Non-Payment. If any charges for Services are due but unpaid
for any reason including, without limitation, non-payment
or declined Credit Card charges, iTalk may suspend
or terminate the Services and all accrued charges
shall immediately be due and payable, to include
a late fee of the lesser of 1.5% or the maximum
allowed by law. If charges cannot be processed to
the Credit Card, Customer will be charged a fee
of ten dollars ($10.00). Neither suspension nor
termination shall relieve Customer from the obligation
to pay all amounts owing under this Agreement.
Automatic Renewal of Global Annual Plans. On or about the Anniversary Date of any Global Annual Plan the plan will be automatically renewed for an additional one year term by charging Customers credit card of record, unless not less than thirty (30) days prior to the Anniversary Date, Customer provides iTalkBB notice of Customer's desire to cancel service or change to a different calling plan or payment plan.
Applicable Regulatory Fees, Taxes, Surcharges, System Access Charges, Customer Equipment Maintenance/ Management Charges, and Intellectual Property/Legal Compliance Fees. Federal, state, provincial, county, municipal and local governments may assess regulatory fees, contribution fees, emergency dialing charges, taxes, surcharges and other compliance fees on your iTalkBB service. Independent third party providers may charge regulatory and administrative fees, legal/intellectual property compliance charges, equipment maintenance and management fees, surcharges, taxes and access fees for services that iTalkBB is required to pay in order to enable your access to global public telecommunications networks. iTalkBB may assess network access fees in applicable markets. These charges may be assessed to you as a flat monthly fee, a percentage of your iTalkBB monthly service charges or both, and may change from time to time without notice. You are responsible for all such fees and charges, now in force or enacted in the future, that arise from your subscription for iTalkBB services. Such charges are in addition to your iTalkBB service charges and will be charged to your account according to the plan or payment method you have selected. Applicable portions of such fees and charges are paid to governmental agencies, third parties or retained by iTalkBB to offset applicable costs associated with your subscription for iTalkBB services. No such fees or charges shall be included in any refund under this Agreement. No portion of fees paid by iTalkBB to the US Federal Universal Service Fund is included in any amounts charged to customers as described in this paragraph.
acknowledges and agrees that the Services are provided
"as is, where is". No credit allowances
shall be made for interruption of Service.
may, in its sole discretion, from time to time offer
promotions or discounts on fees. Customer must enter
any promotion or discount codes upon initial purchase
of the Services.
|iTalk reserves the right to suspend or discontinue providing the Service or Customer's Service at any time in its sole discretion. If the Service is terminated by iTalk in its sole discretion and for any reason other than a breach or action of Customer, you will be liable for all charges accrued through the date of termination. If the Service is terminated as a result of a breach or other action of Customer, you will be liable for the entire month in which the termination occurs, unbilled charges and Early Termination and Deactivation Fees as set forth in below (See Early Termination and Deactivation Fees) and all such charges shall be immediately due and payable.
Customer shall be responsible for the full monthly service fee for the month in which notice of termination is received. Early Termination and Deactivation Fees may apply to termination as set forth in below (See Early Termination and Deactivation Fees)
| Early Termination and Deactivation Fees
or contract plans, if Customer terminates the Service within contract termafter the Activation Date and after expiration of the Trial Period, iTalk shall charge an Early Termination Fee to Customer's credit card in the amount of sixty nine dollars and ninety nine cents ($69.99). All Customers that terminate the iTalk Service will be charged on their credit card a Deactivation Fee in the amount of $59.99. The Deactivation Fee will be waived if you return your Equipment to iTalk as follows: (a) Call iTalk at 1-800-875-8318 to obtain an Equipment return authorization from iTalk's customer care department, and (b) Mail the Equipment to iTalk within seven (7) days after calling to terminate the service (parcel must be post marked within the seven (7) day period) in its original condition including, all packing materials with bar codes intact, all parts and accessories, documentation and manuals and all other items originally shipped to Customer. Send equipment to our Return Department at 7926 Jones Branch Drive, Ste. 120, Mclean, VA 22102 USA. Equipment returned to our local offices will not be processed. If iTalk does not receive the returned Equipment within fifteen (15) days after the termination date, the Deactivation Fee will be charged.
for Changes in Plans
|iTalk will charge Customer's credit card a Plan Change Fee in the amount of $19.99 if Customer chooses to change Plan from any plan with a Monthly Fee of
$10.00 or more per month to any plan with a Monthly Fee less than $10.00
to the Agreement, Services or Plan
|iTalk reserves the right to change
the Agreement, Services or Plan at any time ("Change").
Changes will be posted on iTalk's website thirty
days before the effective date of the Change. Notice
is deemed received by Customer and Changes will
be binding on Customer on the date such Change(s)
is posted on the website. Customer is deemed to
have accepted the Change(s) unless Customer terminates the Service prior to the effective
date of the Change or uses the Service after the
effective date of the Change. If Customer elects
to terminate the Services, Customer will be liable
for all amounts due and an early termination fee,
if applicable. Customer may, at any time, request
a change of Plan subject to charges associated with
such change of Plan. iTalk may reduce its prices
for Services or Plans without prior notice to Customer.
|iTalk provides technical support for
Services and Equipment described in this Agreement
during its normal business hours.
of Liability, Warranty and Indemnification
|DISCLAIMER OF DAMGAES. ITALK SHALL
NOT, IN ANY EVENT OR CIRCUMSTANCE, BE LIABLE FOR
ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
INCLUDING, WITHOUT LIMITATION, LOST REVENUES OR
PROFITS, LOSS OF DATA OR CONTENT, OR ARISING OUT
OF 911 OR OTHER EMERGENCY DIALING IN CONNECTIONS
WITH CUSTOMER'S USE OF THE SERVICES OR EQUIPMENT
PROVIDED UNDER THIS AGREEMENT.
ITALK MAKES NO EXPRESS OR IMPLIED REPRESENTATION
OR WARRANTY ABOUT ITS SERVICES OR EQUIPMENT AND
DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION, WARRANTIES OR IMPLIED WARRANTIES OF
MECHANTABILITY OR FITNESS FOR A PARTICLUAR PURPOSE
OR USE. ITALK HAS NOT AUTHORIZED ANY PERSON OR ENTITY
TO MAKE WARRANTIES ON ITS BEHALF AND CUSTOMER MAY
NOT RELY ON ANY STATEMENT AS A WARRANTY BY ITALK.
will not be liable for any failure of performance
due to any causes beyond its control or for any
power outage, internet interruption, Equipment failure,
delay in installation, activation or commencement
of Service. With respect to any other legal claim
or dispute, iTalk's liability shall be limited to
the lesser of actual damages or one thousand dollars
$1,000. iTalk will not be liable for any act or
omission by any other person or entity furnishing
services or products related to the Services or
Equipment or for damages associated with service
or equipment that iTalk does not provide.
hereby agrees to indemnify and hold harmless iTalk
and its officers, directors, shareholders and affiliates
from and against any and all claims, damages and/or
liability arising out of the Services or Equipment,
including, without limitation, claims for libel,
slander, invasion of privacy or infringement of
copyright arising out of material, data or information
transmitted via the Services and claims arising
out of any intentional act or omission by Customer
or others authorized by Customer to use the Service.
Law and Dispute Resolution
Law. This Agreement shall be governed by
the laws of the State of Texas without regard to
conflict of law provisions of any other state or
jurisdiction. Customer hereby consents to exclusive
personal and subject matter jurisdiction of the
courts of the State of Texas.
Mandatory and Binding Arbitration. All claims or disputes between Customer and
iTalk arising in any way whatsoever out of the Services
or the Equipment shall be resolved by binding and
final arbitration by a single arbitrator. The American
Arbitration Association shall administer the arbitration
under the Commercial Arbitration Rules. The arbitration
shall be conducted in Austin, Texas in English language.
No arbitrator may award relief outside the limits
set herein. Customer agrees that all claims shall
be in Customer's individual capacity and that Customer
will not commence or join any class or consolidate
Customer's claim with the claims of any person or
persons. Customer hereby waives any right to a jury
|All software utilized or provided
by iTalk in connection with the Services or Equipment
shall be and at all times remain sole property of
iTalk and are protected by copyright laws and international
|iTalk shall not be liable for any
delay in performance caused by acts of God, natural
disasters, accidents, strikes, riots, war, government
actions, equipment or power failures or any other
cause beyond its control.
|Customer may not assign or transfer
this Agreement or its obligations hereunder in whole
or in part. iTalk may assign this Agreement at in
time and in its sole discretion.
|This Agreement constitutes the entire
understanding and agreement between iTalk and Customer
and supersedes all prior written or oral agreements
related in any way to the subject matter hereof.
Updated: January 19, 2012
Copyright iTalk Global Communications, Inc. 2012